www.tv3.com.my – Stesyen TV Portal Pertama

ONLINE FAQs

Hi there!

Is it time for us to help?

Here you can find links and answers to all you need to know when online with us. Don't worry if you've never watched videos online or even have email - we'll keep it simple and sweet and get you on your way to video fun quickly and easily.

Q1:	Minimum Specs
	To best enjoy our site, we recommend the minimum requirements: a) PC: Pentium 90 or better with a minimum of 32 MB RAM and Windows 95, or NT 3.5.1 Mac: PowerPC with System 7.1 and 32 MB RAM b) Connection Speed: We have to say sorry to our dial up friends, as a minimum recommendation for smooth video viewing is a 512mb broadband connection and for those on 1Mb or more, rock on! c) Browsers: It's got to be Mozilla Firefox! and it's free, (link to http://www.mozilla.com/en-US/firefox/all.html, if that isn't your thing; AOL, Netscape and Microsoft Internet Explorer 7 will all do too.

Q2:	The video isn't working! What shall I do?
	Our videos work via Flash players, so first make sure you have the latest downloaded. You can do so quickly and for free http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash a)The video keeps stopping to buffer, what can I do? Those annoying stops and starts are usually due to network congestion, meaning there's not enough bandwidth to stream the video you want. Buffering is when the video server stores data to the buffer for a few seconds so that if your network slows, it will continue to play. Hopefully, during that time the video server and the player can catch up and continue playing. We test daily through different ISP connections all our videos to make sure they are watchable but cannot guarantee a smooth connection for all. Tweaks to prevent constant buffering: 1. Check your net connection and the speeds that you are receiving. Our videos are compressed between 250-320kbps so a 512kbps Internet connection technically should be fine as long as you aren’t on P2P applications (they eat up bandwidth), gaming, chat applications or downloading through other sites. Close those first if having problems. 2. Contact your Internet Service Provider 100 Jaring: 603 8991 7080 Time: 603 2730 5287 iZZi (Wireless Broadband): 1 800 888 638 Celcom Broadband: If you are expecting a higher bit rate but are not receiving it. There could be problem with your connection or known network congestion in your area

GENERAL FAQs

Q1:	I see your website but what is what?
	Our websites are super easy to use. Easily defined, they always (from top to bottom) show what programme is on TV at that moment and what programme is next. Below is the menu where you can check out 'Catch Up TV' (shows you have missed), the 'shows' (all other shows), the 'TV Schedule (for that day and the month), as well as very cool fan zones (for contests, downloads, polls, blogs, forums and even exclusive interviews). Just click on thumbnails or links to access our content.

Q2:	Do I need to log in?
	Yes, there is a login and register button at the top of the site. It's FREE and only takes moments. Plus, by becoming a member you will have a user name that gives you access to the rest of Media Prima websites and services immediately. That includes forums, contests, blogs, new sites and cool new features being added all the time.

Q3:	How do I find the videos I want?
	Use the top menu for Catch-up TV or other existing shows. A drop down list will appear the shows are listed alphabetically. Click on the show you want. Rights issues might prevent some international shows from being shown online. We are working on getting more big shows right to you.

Q4:	Are your videos free?
	Completely free! For now, you can watch streaming video of nearly all our shows when you feel like it. Just click on the images or links and watch. You won't miss out on your favourite shows as Catch-up TV puts up the hottest shows just hours after they are aired on TV!

Q5:	Can I download the shows?
	Not at the moment but renting or owning your episode is an option that is coming soon!

Q6:	What else is there to watch?
	You can also catch exclusive 'webisodes, behind-the-scenes footage and even bloopers. Just click the link of the show you want and then the TV Extras tab.

Q7:	How do I post comments after the videos?
	After each video there is a tab 'Post a comment on this video', from there you just need to add in your name, email and your comment. Keep it clean, with no racial or religious abuse. We reserve the right to edit, delete posts and ban abusers of our systems.

MOBILE TV Yup, we are bringing you top TV right to your mobile! Now you can get highlights of your favourite shows anytime and anywhere you want.


Q1:	Is every programme available via mobile?
	No, we only choose what's hot to go mobile. At the moment, video highlights are available on each website with the right codes for easy download or you can stream via our 3G video calls. Just dial *32012 and follow the voice prompt for more info.

Q2:	How much is this gonna cost me?
	Each video download clip just costs a measly RM1! (Usual telco charges apply) 3G Video calls are RM0.30sen per minute.

Q3:	How do I download to my mobile?
	Head for the respective channel websites (www.8tv.com.my, www.ntv7.com.my, www.tv9.com.my and www.tv3.com.my) for the latest mobile downloads. Then follow these easy steps:

Q4:	Will my mobile network let me download this content?
	Currently, our mobile content is available for Maxis, Celcom and Digi. Nearly all new handphones with an active GPRS connection can get our mobile TV!

Q5:	I followed all the steps, nothing happens?
	You can call our Helpline on 603 7710 2881 (Mon-Fri, 10am to 5pm).
OFF THE WALL
Q1:	I've won! How do I claim my prize?
	Congratulations! Contact the right people: For TV3 prizes: Brand Management Group, North Wing, Sri Pentas, 3 Persiaran Bandar Utama, 47800 Petaling Jaya, Selangor

Q2:	Who looks after these sites?
	For feedback/brand/technical issues email: webmaster3@tv3.com.my

Q3:	I have cool ideas for your websites, can I get a job?
	Hey why not! We are always looking for passionate, fresh, creative people to join our team. Send your CV to iag@mediaprima.com.my or check the career links at each website.

Q4:	What else is there to do?
	You need more?! Coming up soon will be a Games, News, Mobile portals as well as RSS/Atom feeds, and podcasts! Perfect to catch the latest music buzz from the biggest music portal around, www.guamuzik.com.my! We are always evolving so keep up to date with our technology development forums (will add in link once created) - we'll tell you what's on its way and you can even tell us your ideas on how to make Media Prima sites even better.